Here are some questions that we get asked from time to time. Please connect with us if you have any questions that are not covered below :)
Why is everything in your shop plant-based?
Plant-based is good for the earth, good for our animal friends, and good for you :)
Why are your hours limited?
In addition to being a small (two person) neighborhood coffee shop, we are also a small (two person) national brand with a product line of over 1000 handmade items. Both parts of our business require a large time commitment independent of one another. We will be offering weekly Sunday hours at the shop during the summer time.
What about Saturdays?
On Saturdays, we rest :)
Do you sell food?
We are proud to be a biscotti + espresso bar but also offer hot soup in the winter time. Based on the size of our shop and kitchen, we do not have plans to offer full restaurant offerings.
Do you only draw dogs?
We love to draw all sorts of thing. While the doggo collection is our first commercial offering, we plan on creating and releasing many more collections of cartoons in the future.
Will you draw my dog?
Sorry, but we do not offer pet portrait services. Our doggo cartoons represent a marriage of appearance + vibe at a breed-by-breed level. We spend a lot of time researching the social characteristics of each dog breed that we draw to give our cartoons the feel that they have. We actually like to think of each one of our doggos as a character and incorporate that particular character's personality into the drawing. To make someone's pet into a doggo cartoon requires an even deeper understanding of what makes the dog tick at an individual level. Without actually knowing someone's pet, it is not possible for us to illustrate the pet's personality, only its outward beauty. Without those two pieces united, it unfortunately wouldn't be a true doggo.
Can your aluminum doggo plaques be displayed outside?
Our aluminum plaques are primarily designed for indoor use, in rooms with low to moderate humidity (not attics or basements). To maintain your doggo’s longevity, it is not recommended to display it in prolonged, direct sunlight, or store it in environments over 150 degrees Fahrenheit.
How do I care for my new doggo?
You may want to consult with your vet but to take care of your doggo plaque, we recommend applying a few dabs of room temperature water to a clean cotton or microfiber cloth. You will want to wipe your doggo print using gentle, circular motions. If your doggo print requires a deeper clean, we recommend using Ammonia-free glass cleaner applied lightly to a cotton or microfiber cloth. Please do not use ammonia or acetone-based cleaning products. Those chemicals dramatically reduce the longevity and durability of your doggo's protective finish.
How long will my order take?
All orders are 100% handmade by the two of us. The time it takes for us to hand-press our cartoons to aluminum and have it shipped to your door is usually under a week. Our printing and pressing days are every Tuesday and Thursday. Our shipping days are Mondays, Wednesdays + Fridays, so in many instances the time for your order may even be as little as a few days. You can track your shipping directly through our website.
Are you on social media?
When will you be drawing XXX breed?
The best way to keep up with our latest drawings is to follow us on our social media channels. We tend to prioritize any specific breed requests that we see in the comment sections of our posts ;)
Will you change the background colour on one of your doggo cartoons?
We carefully pick the background colour for each of our doggos to accentuate the personality of the breed and the drawing. Due to this, custom background colours are not an option that we offer.
Are your products available wholesale?
Yes, we have wholesale pricing available on all of our product lines. Our products are carried in a variety of fine shops across the USA. Contact us for details.
Can I use your cartoons for my commercial, personal, or educational project?
Any and all use of our cartoons or other assets is strictly prohibited without written permission from Jules + Thom, LLC.